BVG India wins mandate to operate & maintain Indore’s Multimodal Bus Terminal

Indore, 5th August 2026: Reflecting this transformation, BVG India Limited has been awarded the Lease-cum-Operation & Maintenance (O&M) of the Inter-State Bus Terminal (ISBT), Kumedi, Indore – one of Madhya Pradesh’s integrated bus terminals.

Spread across 5.85 hectares (14.46 acres), ISBT Kumedi has the capacity to handle over 1,500 buses and approximately 50,000–55,000 passengers and visitors every day, serving as a key gateway connecting Madhya Pradesh with Gujarat, Rajasthan, Delhi and neighbouring states.

Designed as an airport-grade multimodal transport hub, ISBT Kumedi seamlessly integrates bus, metro and railway connectivity. Its direct connection to the Metro Station through a dedicated Foot Over Bridge (FOB) is expected to offer convenient metro-to-bus integration, improving commuter convenience and promoting greater use of public transport.

Under the long-term concession, BVG India is required to undertake the end-to-end operation, maintenance and integrated management of the entire terminal ecosystem. Moving beyond conventional facility management, the company also has the obligation to oversee engineering infrastructure, passenger services, commercial facilities, utilities, parking, traffic management, safety, security and digital operations through a comprehensive Integrated Facility Management (IFM) model.

Passenger experience is intended to remain central to the operating philosophy. The terminal is designed to maintain standards of cleanliness through mechanised housekeeping systems, while preventive and predictive maintenance is expected to support reliable operation of critical infrastructure, including electrical systems, HVAC, water supply, elevators, sewage treatment and utility services.

Technology is expected to play a role in developing the terminal into a smart mobility destination. Integrated digital platforms covering asset management, preventive maintenance, automated parking, digital payments, CCTV surveillance, public information systems, complaint management and real-time operational dashboards are designed to support efficient, transparent and data-driven management while enhancing commuter convenience.

Sustainability initiatives are planned across terminal operations. Solar power generation, energy-efficient systems, sewage water recycling, scientific waste management, organic waste processing, water conservation and environmentally conscious landscaping are intended to contribute towards creating a cleaner, greener and more resource-efficient transport hub. These initiatives align with India’s broader sustainability agenda and reinforce the growing focus on environmentally responsible public infrastructure.

Beyond transportation, ISBT Kumedi has been envisioned as a public destination. With nearly 30,000 sq. ft. of retail and commercial space, including shops, restaurants, food courts, offices and passenger amenities, the terminal is expected to serve not only as a transit hub but also as a commercial ecosystem, potentially creating new opportunities for businesses while enhancing commuter convenience.

Recognising the increasing importance of large-scale public mobility, BVG’s operational strategy has also been designed to support future high-footfall events such as Simhastha 2028, when Indore and the region are expected to witness a significant surge in passenger movement. We believe that scalable manpower deployment, integrated crowd management, enhanced cleaning protocols and close coordination with Metro and Railway authorities will enable the terminal to manage substantially higher passenger volumes during such occasions.

Commenting on the development, Rupal Sinha, Chief Executive Officer, BVG India Limited, said, “India is witnessing a fundamental transformation in public mobility. Bus terminals are no longer merely transit points; they are becoming integrated mobility ecosystems that shape how citizens experience their cities. At BVG, our vision extends beyond operating infrastructure. We aim to create intelligent, sustainable and passenger-centric public spaces that improve urban mobility while supporting India’s journey towards smarter and more connected cities. ISBT Kumedi represents that vision, and we are proud to partner in developing a model for multimodal transport infrastructure.”

With experience in managing large and complex public infrastructure across airports, healthcare institutions, industrial facilities, transportation networks and urban assets, BVG India will leverage its multidisciplinary expertise to establish ISBT Kumedi as a model for operational excellence, sustainability and passenger experience.

The project represents more than the management of a bus terminal. It reflects India’s broader transition towards integrated, technology-enabled and sustainable public transport systems, where infrastructure is measured not only by what is built, but by how efficiently it serves citizens every day. By combining engineering excellence, digital innovation and customer-centric operations, BVG India aims to develop a multimodal mobility hub – that contributes to the future of public transport infrastructure.

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About BVG India
BVG India Limited is India’s largest integrated services company, providing comprehensive solutions across Integrated Facility Management (IFM), Emergency Response Services (ERS) and Environmental and Sustainability Services (ESS). Headquartered in Pune, BVG has built a strong nationwide presence over two decades, combining scale, operational excellence and social purpose. Founded in 2002 by Mr. Hanmantrao R. Gaikwad, BVG began as a small housekeeping enterprise and has since evolved into a diversified essential services provider with over 85,000 employees, serving 1,200+ clients across 188 cities in India and Saudi Arabia. The company manages operations at more than 2,200 sites, covering sectors such as infrastructure, healthcare, industrial, education, government and hospitality. The management team includes Ms. Rupal Sinha, Chief Executive Officer, who brings rich experience in strategic growth and operations; Mr. Manoj Jain, Chief Financial Officer, a chartered accountant responsible for finance, compliance and capital planning.